Key Responsibilities:
- Registering new claims and making decisions on whether a claim will be covered
- Managing existing case load
- Maintaining SLA 5-7 days settlement
- Thorough investigation of claim details and documentation
- Keeping the customer updated throughout the claims lifecycle
- Maintain excellent communication with customers and colleagues
- Put forward ideas for suggestions for improvement for the team and wider department
- Working in line with department KPI’s
- Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
- Correctly identifying potentially fraudulent claims
People Management Responsibilities:
- No people management responsibilities
Skills/Experience required:
- Ability to work independently and as part of a team
- Be accountable and take responsibility
- Adhering to core competencies
- Sharing experiences and knowledge
- Positive attitude, approachable, helpful and friendly
- Effective time management
- Excellent customer service skills, exceeding expectations
Financial Responsibilities:
- Claims authority to commit of £1-5k depending on experience level
